Placy Launches AI Voice Assistants for the Real Estate Industry
At Placy, we believe timely and clear communication is the backbone of any successful real estate business. That’s why we’re excited to introduce our new AI-driven voice assistants, designed to handle tasks like collecting new lead information, scheduling property viewings, and automatically answering client questions — so that agents and property managers can focus on what truly matters.
What Makes Our AI Voice Assistants Stand Out
Multi-Channel Coverage
We wanted to build an assistant that addresses the diverse ways people communicate. Our AI can manage conversations via phone, WhatsApp, or a web-based interface. In regions where calls are preferred, voice bots ensure faster response times and better lead engagement.
Tailored Language Support
We currently support popular languages like English and Spanish, and we’re expanding into more specialized markets. For instance, Greek is a priority because it’s commonly used in Greece and Cyprus, where we’ve been growing our client base.
Seamless CRM Integration
Many real estate teams already rely on robust CRM systems. Our voice assistants can plug right into those existing setups, or we can deploy them in stages to suit your business timeline. As you add more offices, markets, or languages, our platform scales right alongside you.
Easy Deployment & Automation
From obtaining local phone numbers to rolling out new voice bots, we’ve streamlined the entire onboarding process. We know long waits can be frustrating, so we’ve designed our solution to let you start benefiting from AI-powered communication as soon as possible.
Tackling Language and Latency Challenges
Working with major languages is straightforward, but we’ve learned that supporting additional languages — like Greek — requires specialized solutions. We’re testing advanced transcription and language-detection services (and even custom-built options) to ensure every customer, no matter where they are, can interact with our bots comfortably.
We’ve also focused on latency: a delay of more than half a second can make calls sound robotic. Through rigorous optimization, we’ve narrowed that delay so our assistants respond smoothly without disrupting the flow of conversation.
Why We Opted for a Production-Ready Blend
We’ve experimented with various AI technologies, including real-time APIs that promise instant responses. However, high costs (about a dollar per call) and occasional errors — like the AI mixing up property IDs or inventing incorrect details — made purely real-time solutions less practical right now. That’s why we combine open-source and proprietary tech to keep the service reliable, scalable, and more budget-friendly.
Our research and development is ongoing, and we’re keeping an eye on new offerings from major AI providers. We plan to update our platform as soon as next-generation solutions become truly viable for everyday real estate operations.
Looking Ahead
Staying adaptable is crucial in the rapidly evolving AI landscape. We’re continually refining our CRM integrations, simplifying onboarding, and ensuring human support is always available for those complex cases only a person can handle. Our ultimate goal is to help real estate teams never miss a potential lead or overlook a valuable opportunity because they’re tied up with routine tasks.
If you’re interested in customizing our AI voice assistants for specific languages or workflow needs, we’d love to hear from you. We’re already working with early adopters in select markets, and we’re excited to partner with more real estate businesses looking to streamline their communications and focus on growth.
To learn more — or to see how we can tailor a solution for your organization—feel free to reach out. We look forward to helping you harness the power of AI for real estate.
